Wifinity, LLC Network Management Policy

Effective Date: 07/22/2025
Last Revised: 07/22/2025

1. Purpose

Wifinity, LLC (“Wifinity”) is committed to providing reliable, high-quality fixed wireless broadband Internet access to our customers. This Network Management Policy (“Policy”) describes how we manage our network and provide services in accordance with applicable laws and best practices.

Our goal is to ensure:

• An open and neutral Internet experience.
• Fair and efficient use of network resources.
• Compliance with legal and regulatory requirements.

2. Network Practices

2.1 Congestion Management

Wifinity does not actively manage congestion under normal operating conditions. However, as a fixed wireless provider, network resources are shared among subscribers, and performance may vary based on:

• Total demand in a coverage area.
• Environmental factors (e.g., weather, foliage).
• Network maintenance or upgrades.

If congestion occurs, Wifinity may take reasonable steps to relieve it, such as:

• Prioritizing emergency communications.
• Temporarily adjusting traffic flow to maintain overall network integrity.

We do not block, throttle, or prioritize lawful Internet traffic except as necessary for network management or public safety.

2.2 Application-Specific Practices

Wifinity does not block or restrict the use of specific applications or services unless required by law or to protect the network against security threats (e.g., denial-of-service attacks, malware).

2.3 Device Attachment Rules

Customers may attach any lawful, compatible devices to our network. However, devices must:

• Be compliant with FCC regulations.
• Not harm our network or other users’ service.

We may disconnect devices that cause network harm or violate this Policy.

2.4 Security Measures

To safeguard our network and subscribers, Wifinity employs industry-standard security measures including:

• Monitoring for malicious traffic (e.g., botnets, spam).
• Limiting inbound port access to prevent unsolicited attacks.
• Employing firewalls and intrusion detection systems.

These measures are not intended to inspect or monitor user content.

3. Performance Characteristics

3.1 Service Description

Wifinity provides fixed wireless broadband Internet access. Service speeds and latency are dependent on several factors, including but not limited to:

• Line-of-sight between customer and access point.
• Environmental conditions (e.g., rain fade, tree coverage).
• Network demand at peak times.

Typical performance for our standard service plans:

These speeds are not guaranteed and represent typical performance under normal conditions.

3.2 Impact of Non-Broadband Services

Wifinity does not currently offer non-broadband services (e.g., VoIP or IPTV) that would impact broadband performance.

4. Commercial Terms

4.1 Pricing

Current pricing and terms are available at: [Insert URL or contact info].

4.2 Privacy

Wifinity values customer privacy. We do not inspect the content of Internet traffic except as required for:

• Network management.
• Compliance with legal obligations.
• Protection against security threats.

Our full privacy policy is available at: https://mywifinity.com/privacy

5. Contact Information

For questions regarding this Policy or your service, please contact us:

Wifinity, LLC
Customer Support: 888-843-7100
Email: support@mywifinity.com
Website: https://mywifinity.com